FAQ

We offer a wide selection of high-quality jewelry, including engagement rings, necklaces, bracelets, earrings, and sets. Our collections feature a variety of gold and diamond pieces to suit different tastes.

Yes, all our diamonds and gemstones are genuine. We source our diamonds from certified suppliers and ensure that all gemstones are ethically sourced and of the highest quality. Similarly, our gold jewelry is genuine, stamped with the karat and the company's hallmark, in accordance with Saudi Ministry of Commerce standards.

To determine your ring size, you can see the method on the website (Link).

Once your order has shipped, you will receive a tracking number via text message. You can use this number on the shipping company's website to track its status. You can also log in to your account to follow order status updates.

We offer free shipping on orders over 2500 SAR. Orders under 2500 SAR will incur a shipping fee, which will be displayed during checkout.

We offer a one-day return policy and a three-day exchange policy for most products, provided they are in their original packaging. This excludes personalized or engraved jewelry. Please visit our "Returns and Exchanges Policy" page for more details.

To keep your jewelry in top condition, we recommend storing it in a safe place away from harsh chemicals, cleaning it periodically with a soft cloth to maintain its shine, and washing it monthly as needed with hot water and drying it thoroughly before wearing.

Yes, we offer free gift wrapping. This includes a card, ribbon, and our own shop box. You can select the gift wrapping option during checkout and add a personalized message to be printed on the card.

If you need to cancel or modify your order, please contact our customer service team as soon as possible via WhatsApp (+966595959594) or email. Orders that have already been processed or shipped cannot be modified, but we can assist you with returns or exchanges after your product has arrived.

Yes, we take your security very seriously. Our website uses SSL encryption to ensure all your personal information and payments are secure. We also offer secure payment options such as credit/debit cards and other trusted payment methods.

No, we only ship to all regions of Saudi Arabia with the shipping company SMSA Express.

You can reach our customer support team via email at customer@alnemer.com.sa or via WhatsApp at [+966595959594]. We are here to help you with any inquiries or problems

We offer seasonal discounts, promotions, and sometimes exclusive offers available only on our online store. You can follow our social media accounts to receive the latest updates on upcoming offers and discover new products.

We offer a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), STC Pay, Tabby and Tamara installment plans, and other secure payment options. Please refer to the payment section during checkout for further details.

Shipping time varies depending on the region within Saudi Arabia. We ship all orders from Dammam, and shipping takes approximately 1-3 days to nearby areas and to the capital, Riyadh, and approximately 3-7 days to the rest of the regions.

We ship from our main branch in Dammam, in the Love Market. Hassan Al-Nimr Jewelry has more than 10 branches around the Eastern Province. You can find out which branch is closest to you through the branches page on the website (Link).

Most diamonds are SI1 clarity and G-H color. Each diamond's description includes all the details, and Hassan Al-Nimr Jewelry provides a quality certificate with every diamond order. You can find more details about the diamonds and their types at the following link: (LINK).

Yes, Hassan Al-Nimr Jewelry website relies on an algorithm to price gold jewelry according to the specific criteria of the piece, and it changes according to the global gold price on a daily basis.